Frequently Asked Questions
Here are some things that are useful for you to know. If there’s anything else you wish to discuss, please don’t hesitate to contact us.
Email us a copy of your current bill to firstname.lastname@example.org and we will perform an obligation free benchmark against our prices and provide you a report on how much you would save on your current bill if you were with Fuel To Go.
There are no joining fees or account fees. The only fees are an annual $12 (inc GST) card fee, per card and a 5% fee for non-fuel/oil purchases made on your card.
There is no time-based contract. You can leave whenever you like.
We invoice you on the last day of the month. You receive your invoice by email or post, depending on your chosen method. We then debit your nominated bank account 20 days after the invoice date. That is, invoices will be debited on the 20th of the month following.
Yes, our cards give you access to each suppliers’ Truckstops. This enables you to access significantly cheaper diesel prices.
You can choose to have as many as you like across BP, Mobil and Z.
We generally suggest using 1 or 2 cards per person, based on your needs. For instance, you might use petrol and diesel, and get a Mobilcard for your petrol discount, and Z fuel card for your diesel discount. Perhaps BP is closest to where you live, and Z closest to your work. You can choose whatever suits your circumstances, and all transactions will appear on one bill.
To maximise the savings, we can provide a separate card across all our fuel suppliers, for each fuel company you choose.
This is because the suppliers prefer to have their own branded cards given to customers and will then offer a significantly greater discount when compared to using one card for multiple fuel companies.
Contact us on either email@example.com or 0800 383 586 and let us know you need to have your card replaced. We need to know the name of your account, which card supplier (BP, Mobil, or Z) and the driver name or vehicle registration for your card. We can then arrange for your lost card to be cancelled, and your new card(s) ordered and sent to you.
Click here to see a map of fuel stations where you can use your fuel card. You can filter the map to select individual fuel suppliers.
There might be a couple of reasons why your transaction declined. You may have gone over your daily or monthly purchase limits; you may have purchase restrictions on your card (petrol & diesel only) and you’re trying to buy something from the service station shop. These restrictions were specified by you during the application process.
Please contact us on 0800 383 586 and we will help you.
Yes, as soon as you receive your card you can use it with the pin you provided during the application process. You do not need to activate your card prior to using it for the first time.
Please contact us on 0800 383 586 and we can check your pin and help fix the issue.