Banks are now processing payments 7 days a week. This means that your direct debit day will always occur on the actual due date and will no longer be moved to the next business day. To ensure you do not get caught out you just need to make sure there are sufficient funds in your nominated account on the night before your direct debit date.
As we have always done, we will let you know the amount owing and the date that it will be direct debited in the email we send you when we send your invoice. The only thing that will change is that these dates will now sometimes occur on a weekend or public holiday day.
For example: Currently, if your direct debit falls on 20 August, which is a Sunday, in the past the actual date of the direct debit would have moved to Monday, 21 August being the next business day. But now our bank will process payments 7 days a week. So if your direct debit falls on Sunday 20 August, it will be debited on Sunday.
Depending on your Fuel provider, Fuel To Go fuel cards can save you between 9 - 10c per litre off pump price. Those cents turn into dollars pretty fast.
For National Pricing fuel cards, please see the pricing applicable for this week on each supplier page: BP, Mobil, and Z.
For bulk fuel, please contact us for our current prices. With 6 suppliers to choose from, we’re sure to be able to find you a great deal in your area.
If you have an account with another supplier, and would like to compare against our prices, email us a copy of your current bill to [email protected] and we will perform an obligation free benchmark against our prices and provide you a report on how much you would save on your current bill if you were with Fuel To Go.
Monthly Invoicing
We invoice you on the last day of the month. You receive your invoice by email or post, depending on your chosen method. We then debit your nominated bank account 20 days after the invoice date. That is, invoices will be debited on the 20th of the month following.
Yes, our cards give you access to each suppliers’ Truckstops. This enables you to access significantly cheaper diesel prices.
You can choose to have as many as you like across BP, Mobil and Z.We generally suggest using 1 or 2 cards per person, based on your needs.
For instance, you might use petrol and diesel, and get a Mobilcard for your petrol discount, and Z fuel card for your diesel discount. Perhaps BP is closest to where you live, and Z closest to your work. You can choose whatever suits your circumstances, and all transactions will appear on one bill.
To maximise the savings, we can provide a separate card across all our fuel suppliers, for each fuel company you choose.
This is because the suppliers prefer to have their own branded cards given to customers and will then offer a significantly greater discount when compared to using one card for multiple fuel companies.
Contact us on either [email protected] or 0800 383 586 and let us know you need to have your card replaced. We need to know the name of your account, which card supplier (BP, Mobil, or Z) and the driver name or vehicle registration for your card. We can then arrange for your lost card to be cancelled, and your new card(s) ordered and sent to you.
There are no joining fees or account fees. The only fees are a monthly $1 (inc GST) card fee, per card and a 5% fee for non-fuel purchases made on your card.
There is no time-based contract. You can leave whenever you like.
Click here to see a map of fuel stations where you can use your fuel card. You can filter the map to select individual fuel suppliers.
There might be a couple of reasons why your transaction declined. You may have gone over your daily or monthly purchase limits; you may have purchase restrictions on your card (petrol & diesel only) and you’re trying to buy something from the service station shop. These restrictions were specified by you during the application process.
Please contact us on 0800 383 586 and we will help you.
As soon as you receive your BP or Mobil card, you can use it with the PIN you requested during the application process.When you receive your Z card, please get in touch so we can activate it for you. Your Z card will be ready to use 4 hours later.
Please contact us on 0800 383 586 and we can check your pin and help fix the issue.
Please read the following Trade Terms carefully. They apply to the Fuel Card provided by Fuel To Go Limited (Company) to the Customer, and to the Account and to any other transactions between the Company and the Customer, with effect from 1 February 2024.
1.1 In this Agreement the words and phrases referred to below are defined as follows:
1.2 In this Agreement, unless the context otherwise requires or specifically otherwise states: (a) amounts are in New Zealand Dollars; (b) the singular includes the plural and vice versa; (c) time is of the essence.
2.1 The Company will send an invoice or statement in respect of the Account to the Customer twice per month, or as otherwise agreed.
2.2 The invoice or statement will show the Sum Owing to the Company at the time of issue, how that Sum Owing is calculated including without limitation GST, levies or any other taxes that may be payable in respect of the Product, any further fees as provided for in Clause 10 and the Due Date for payment of the Sum Owing to the Company.
2.3 The Customer shall pay the Sum Owing to the Company:
3.1 The Customer shall pay the Sum Owing to the Company by the Due Date.
3.2 The Company may apply any payment received from or on behalf of the Customer, and any credits due to the Customer, in reduction of the Sum Owing as the Company thinks fit.
3.3 The Customer acknowledges:
4.1 The supply of Products shall be completed upon dispatch/supply from the Outlet to the Customer or Cardholder as the case may be.
4.2 The Company shall not:
4.3 The Customer may request Card Limits and Product Restrictions for its Fuel Cards. The Customer may amend such limits or restrictions on request to the Company. The Company may also impose and vary Card Limits and Product Restrictions from time to time.
4.4 The Company may allocate a credit limit to the Customer, which will apply in respect of all amounts the Customer owes the Company from time to time. The Customer’s credit limit must not be exceeded. The Company may alter the credit limit from time to time in its discretion. If the Customer’s credit limit is exceeded, the Customer may be prevented from purchasing Product using a Fuel Card until payment is received or the Company agrees alternative arrangements with the Customer.
4.5 For the avoidance of doubt, the Customer is responsible for all use of a Fuel Card regardless of any Card Limits, credit limits or Product Restrictions.
5.1 For the purposes of this clause 5:
5.2 Only Fuel Cards that have been authorised by the Company for the supply of Aviation Fuel may be used by the Customer for the purchase of Aviation Fuel, and in the case of Aviation Fuel the specific provisions of this clause 5 apply in addition to the other provisions of the Trade Terms.
5.3 Where a Customer uses a Fuel Card for the purchase of Aviation Fuel:
6.1 Risk of any loss, damage or deterioration to the Products passes to the Customer upon supply.
6.2 Ownership in the Products remains with the Company and does not pass to the Customer until the Customer pays the Sum Owing to the Company.
6.3 Until payment of the Sum Owing the Customer shall insure the Products for their full insurable value with the Company noted on the relevant insurance policy.
6.4 The Customer grants a security interest in the Products to the Company as security for payment for the Products. Further, the Customer grants to the Company a security interest in all of the Customer’s present and after acquired property as security for any amount from time to time owing by the Customer to the Company, and for the performance by the Customer of all the Customer’s other indebtedness and obligations to the Company, whether in respect of the Account or otherwise.
6.5 Until full payment of the amounts due in respect of the Products and satisfaction of all the Customer’s indebtedness and obligations to the Company:
6.6 The Customer agrees to promptly do anything that the Company reasonably requires to:
6.7 The Company authorises the Customer to use the Products in the ordinary course of the Customer’s business, but resale is not permitted. Where the Customer does resell or uses the Products before payment of the full amount due for the Products, the proceeds of such sale or use shall be held by the Customer (in whatever form) in trust for the Company to the extent that the Company has not been paid for the Products.
7.1 The Customer:
7.2 The Customer waives the right to receive a copy of the verification statement confirming registration of a financing statement or financing change statement relating to the security interest under the Trade Terms.
7.3 The Customer shall unconditionally ratify any actions taken by the Company under clauses 7.1 and 7.2.
8.1 Except as provided in any express warranty given and to the extent permitted by law, the Company:
8.2 Without limiting any other provision in these Trade Terms, to the extent permitted by law the Company is not liable to the Customer or any Cardholder, whether directly or indirectly for:
8.3 The Company may at its complete discretion, give credit for the Products not supplied or delivered or incorrectly recorded; or supplied and established to be defective, provided that:
8.4 Where the Customer acquires the Products for business purposes, the Customer agrees that the statutory guarantees and implied terms, covenants and conditions contained in the Consumer Guarantees Act 1993 and Part 3 of the Contract and Commercial Law Act 2007 (Sale of Goods) does not apply to the Products. (In the absence of express written acknowledgement by the Company to the contrary the application by the Customer for an
8.5 Account is determination that the Customer acquires Products for “business purposes”.)
8.6 The Customer is not permitted to on-sell the Products. The Customer indemnifies the Company against any liability or costs incurred by the Company under the Consumer Guarantees Act 1993 and/or Part 3 of the Contract and Commercial Law Act 2017 (Sale of Goods), as a result of any breach by the Customer of this restriction or any other term of the Agreement.
8.7 To the extent permitted by law, the provisions of Subpart 3 of Part 2 of the Contract and Commercial Law Act 2017 (Contractual Remedies) shall apply to this contract as if section 59(1)(e) were omitted from that Subpart.
8.8 In addition to any other limitation or exclusion of the Company’s liability in this Agreement, and for the avoidance of doubt, the Company is not liable, to the extent permitted by law, for any loss, claims or damage of any kind whatsoever suffered by the Customer or any Cardholder arising directly or indirectly from any fuel purchased by the Customer or any Cardholder using the Fuel Card, not meeting or complying with:
9.1 The Company and/or the Supplier retain ownership of any Fuel Card issued to a Customer.
9.2 The Fuel Card is issued by the Company to a Customer for use at the Outlets, by their Cardholders. Any Cardholder using a Fuel Card acts as an agent of the Customer in all respects in use of the Fuel Card.
9.3 The Customer is responsible for:
9.4 The Customer must ensure that the Cardholder:
9.5 The Customer:
9.6 The Company shall not be responsible for:
9.7 The Customer and the Cardholder acknowledge that where a Fuel Card is issued with a vehicle registration number and/or a Cardholder’s name on the Fuel Card that this is for convenience purposes only and not for security protection. The Customer and the Cardholder agree that where the Fuel Card is presented at an Outlet, the Outlet is under no responsibility whatsoever to confirm that the name and/or vehicle registration on the Fuel Card matches the name of the person using the Fuel Card or that the registration of the Vehicle matches the vehicle being refuelled.
9.8 The Customer shall not join the Company as a party to any claim involving a Supplier or Outlet and expressly agrees that any breach of this term is a Default Event.
10.1 The following fees may be added to the Account by the Company, and will therefore form part of the Sum Owing:
10.2 The Company reserves the right to vary these fees from time to time. The Company will make reasonable efforts to make the Customer aware of the change in fees before they are incurred by the Customer, whether by the Company giving notice to the Customer of the fee change or by updating the fees shown on the Company’s website, Portal, invoice or other areas where fees are displayed.
11.1 Should a Default Event occur the Company may suspend or cancel any Fuel Card and the Account, and the Sum Owing shall immediately become due and payable notwithstanding that the Due Date has not arrived.
11.2 If the Customer does not pay the Sum Owing by the Due Date, or in accordance with clause 11.1:
11.3 The Company shall have the right (at its discretion) to complete and register an all obligations mortgage (Registrar General of Land approval 2018/4344) or caveat over any property owned by the Customer to secure the Sum Owing and the Customer irrevocably appoints a director of the Company as the attorney of the Customer for the purpose of completing such mortgage or caveat whilst the Sum Owing remains unpaid.
11.4 The Company may commence an action for any amount owing by the Customer where that amount is not paid by the Due Date or in accordance with clause 11.1.
12.1 In addition to the Company’s current Privacy Policy, the Customer and Guarantor agree that:
12.2 The Customer and Guarantor must notify the Company of any change in circumstances that may affect the accuracy of the information provided by them to the Company.
12.3 The Customer acknowledges, and will advise the Cardholder that, the Company may record the Cardholder’s name in conjunction with the Fuel Card issued to that Cardholder.
12.4 The Customer, Cardholder, Guarantor as a natural person and the Customer’s and Guarantor’s directors, officers or trustees, have rights of access to, and correction of any personal information held by the Company.
12.5 Where the Customer and/or Guarantors are an individual the authorities under clause 12.1a are authorities or consents for the purposes of the Privacy Act 2020.
12.6 The Customer and Guarantors, and the Customer’s and Guarantor’s directors, officers or trustees, and the Cardholders shall have the right to request from the Company, a copy of the information about themselves retained by the Company and the right to request the Company to correct any incorrect information about themselves held by the Company.
12.7 The Customer acknowledges that the Company may gather and share non-personal information, such as aggregated information, with third parties for a variety of purposes in the sole discretion of the Company. However the Company may only do so in such a way that no individual Customer is specifically identified or linked to any specific action or information.
13.1 It is the Customer’s responsibility to ensure that all information provided in the Application, and in any other manner, to the Company is true and correct. The Customer must not withhold any information that the Customer reasonably should consider the Company should be aware of in considering the Application.
13.2 If any of the information provided in the Application is incorrect, or if any information has been withheld as referred to in clause 13.1, the Company may close the Account.
13.3 The Customer acknowledges that the Company’s acceptance of an Application is subject at all times to the Company’s sole discretion.
14.1 The Company shall be entitled to assign to any other person or company all or part of the Sum Owing and the assignee shall be entitled to claim all or part of the Sum Owing and shall have the same rights of recovery as the Company.
14.2 The Company may assign the Agreement to any third party.
14.3 The Company shall be entitled to cancel all or any part of the Agreement at any time with prior notice to the Customer. Any such cancellation shall be without prejudice to the Company’s rights and remedies including, but not limited to, those which may arise from any breach or non-compliance by the Customer.
15.1 The Company may, at its discretion, provide to the Customer (directly or via a mobile device application marketplace, such as Apple App Store or Google Play Store) a software application for use on specified mobile devices or website (App) which may give the Authorised Person limited administration rights in relation to the Account and the Fuel Cards, which may include without limitation setting Card Limits, Product Restrictions, suspend, cancel and change PIN’s for Fuel Cards, and to obtain other information (Online Services). The App and the Online Services are made available subject to the applicable terms of use, as linked on or in the App or marketplace or as published on the Company’s website (App Terms of Use), and may be updated by the Company from time to time. In the event there is any conflict between the Agreement and the App Terms of Use, the terms and conditions of the Agreement shall prevail.
16.1 If there is any inconsistency between the Agreement and any order submitted by the Customer, or any other arrangement between the parties, the Agreement shall prevail unless otherwise agreed in writing by the parties.
16.2 The Customer and Cardholder shall not approach any Supplier or Outlet for direct discounts, use the name of Company, or reveal Supplier trading terms in any attempt to obtain personal discounts from businesses not associated with the Company. A breach of this term shall be a Default Event.
17.1 If at any time the Company does not enforce the Trade Terms, or grants the Customer time or other indulgence, the Company shall not be construed as having waived the Trade Terms or its right to later enforce the Trade Terms.
18.1 Each clause of the Trade Terms is separately binding. If any provision of the Trade Terms is found to be illegal, invalid or unenforceable, that provision shall be read down to the extent necessary and reasonable in all circumstances to give it a valid operation or partial character. If any provision cannot be so read down, that provision will be void and severable and the remaining provisions will not in any way be affected or impaired.
19.1 The Company may make minor changes to the Agreement which do not materially impact the operation of, or an essential term of, the Agreement without notice to the Customer. For all other modifications to or variations of this Agreement, the Company must provide the Customer at least 20 Working Days’ written notice of the changes. If the Customer does not accept any changes to the Agreement notified by the Company, it may terminate this Agreement prior to the changes taking effect by giving written notice to the Company and returning all Fuel Cards in accordance with clause 9.5. For the avoidance of doubt, the Customer will remain liable for the Sum Owing, all Fuel Card use, all Products supplied, and all invoices debited to the Account until the Customer has paid all amounts owing to the Company.
20.1 By signing the Application/Guarantee, and/or by using the Account, the Customer/Guarantor acknowledges that the Trade Terms apply to the Account.
20.2 The Customer acknowledges receiving a copy of the Trade Terms prior to signing the Application. A further copy can be obtained from the Company at the Address for Service or by downloading from here.
21.1 The Company will send or deliver all correspondence to the Customer, including invoices and statements, to the Address for Service as provided by the Customer. Delivery is deemed to occur as follows:
21.2 The Customer:
22.1 The Customer must inform the Company by giving not less than 14 days prior notice in writing (addressed to Customer Services) where the Account is to be closed.
22.2 The Customer remains liable for the Sum Owing, all Fuel Card use, all Products supplied, and all invoices debited to the Account until the Company has acknowledged in writing receipt of the Customer instructions to close the Account and the Customer has paid all amounts owing to the Company.
23.1 From time to time, the Company or a Supplier may provide advice, information or Recommendation to the Customer /Cardholder relating to the Products. Such advice, information or Recommendation is given in good faith and based on the information provided by the Customer/Cardholder. The Customer acknowledges that the decision to order and use the Products, or follow the Recommendation is that of the Customer/Cardholder and is made of the Customer’s/Cardholder’s own volition.
24.1 Where the Company at its discretion allows the Customer to return the Products (not defective or non complying) the Company reserves the right to charge, in addition to any delivery costs, a return fee.
24.2 The return fee may be added to the Account by the Company and will therefore form part of the Sum Owing.
25.1 The Company shall not be liable for any delay or failure to supply the Products, or to meet any other obligations owed to the Customer, where such delay, failure or omission is due to circumstances beyond the reasonable control of the Company.
26.1 The Customer acknowledges that any dispute or legal proceedings between the Customer and the Company shall be filed in and be heard at either the Disputes Tribunal or the District Court at Nelson, or the High Court at Nelson. The parties to the Agreement expressly acknowledge that the cause of action or a material part thereof arises within the jurisdiction of the Disputes Tribunal or the District Court at Nelson, or the High Court at Nelson.
26.2 The Agreement is subject to and governed by New Zealand law. The language of the Trade Terms shall only be ‘English’.
As the acceptor
I authorise you to debit my account with the amounts of direct debits from Fuel to Go with the authorisation code specified on the authority in accordance with the authority until further notice.
I agree that this authority is subject to:
Specific conditions relating to notices and disputes
I may ask my bank to reverse a direct debit up to 120 calendar days after the debit if:
The initiator is required to give you a written notice of the amount and date of each direct debit no less than 2 business days before the date of the debit.
If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.
In this Privacy Policy (Policy), any references to “we”, “us” or “our” shall be reference to Fuel To Go and our related companies (as defined in section 2(3) of the Companies Act 1993) (Group Companies)
This Policy applies to customer and other third party personal information (referred to as “you” and “your”), rather than the personal information of our employees or independent contractors. We have a separate policy that deals with employee and independent contractor personal information.
Your privacy is important to us, we respect your personal privacy and are committed to maintaining your trust and confidence in the way we collect, store, use and share your personal information. This Policy sets out how we collect, store, use and share your personal information, and how we comply with our obligations under the Privacy Act 2020.
Personal information includes any information that can identify you as an individual. You have the choice not to provide us with your personal information (other than as required by law). However, this may result in us being unable to provide you with some or all of our goods and/or services or may substantially reduce the level of service we are able to provide to you, and/or reduce the areas of our website that you will be able to access.
What personal information do we collect?
We collect personal information as part of our ordinary business operations, including the provision of goods and/or services to you. Personal information that we collect from you may include:
When do we collect personal information from you?
We collect personal information from you when you interact with us, or we interact with you. The personal information we collect will depend on the nature and purpose of your interaction with us. We will generally collect your personal information when you:
By providing us with your personal information you are consenting to us collecting your personal information and using it in accordance with this Policy and applicable law.
Why do we collect your personal information?
We collect personal information where it is necessary to respond to your request, provide the goods or services you have requested, to develop our business and better understand your preferences or to otherwise manage your interaction with us. When we obtain your personal information, we will only use that personal information for the purpose for which it is collected, as set out in this Policy or as permitted by law. Generally, we will collect and use your personal information for the following purposes:
Do we collect personal information from third parties?
In most instances we will collect personal information directly from you. However, given the nature of the goods and/or services we provide, it will not always be possible to collect all personal information directly from you.
We will only collect personal information about you from third parties as set out in this Policy, where it is reasonably necessary in the circumstances, where we are obtaining such personal information from a publicly available source, or where you have provided your express or implied consent. Examples of where we collect personal information about you from third parties include:
Do we disclose your information to third parties?
In the course of using your personal information, we may disclose your personal information to third parties. We will only share personal information with third parties where we are permitted under this Policy, where you have specifically authorised us to do so or in accordance with our legal obligations. For example, we may share your personal information with:
Cookies
At times, cookies may be used to help us serve you better. A cookie is a small element of data sent by a website to your browser, which may then be stored on your hard drive so we can recognise you when you return. You may set your browser to notify you when you receive a cookie and, if you wish, to reject it, or clear cookies by using your browsers options.
We may use cookies in connection with your use of our website. If you choose not to have your browser accept cookies from our website you will be able to view text on screens, however you may not experience a personalised visit.
Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on our website. We do not use this technology to access your personal information. It is a tool we use to compile aggregated statistics about the website’s usage. We may share this tracking information with third parties.
Direct Marketing
Where you register with us to receive marketing and communications via email, text message or by post your name and contact details will be added to our marketing database. You consent to receiving messages from us by email, text message or post. If you decide that you no longer wish to receive marketing material from us you can elect to unsubscribe by selecting the option in the email or by emailing us at [email protected], replying ‘STOP” to any text message or by contacting us directly by telephone or post.
Links to other websites
Our website may contain links to other websites that we may believe to be useful and informative for you. However, please be aware that we do not endorse or recommend the content of these sites and are not responsible for the privacy practices of these websites. Please ensure you understand and read the privacy policy and terms of use of each site that you choose to visit.
How do we protect and store your information?
We are committed to keeping the personal information you provide to us safe against loss, unauthorised access, unauthorised modification and unauthorised disclosure. We will not retain your personal information for longer than necessary or longer than required by law.
We have implemented a variety of security measures in relation to the protection of personal information.
Where we voluntarily provide your information to third parties in accordance with this Policy, we will where reasonable and consistent with the purpose of the disclosure of that information, require that third party to take reasonable steps to protect your personal information. If a third party is located outside of New Zealand we shall ensure that such entities are subject to similar levels of privacy protection as New Zealand.
What is your right to access your personal information?
You are entitled to ask whether we hold any personal information about you, access any personal information that we hold about you and to request the correction of any personal information held by us.
If you wish to access or correct personal information held by us, then please contact our privacy officer as below.
Changes to our Privacy Policy
We reserve the right to change this Policy from time to time as we see appropriate. In the event we do amend this Policy, we will post the revised version on our website and use reasonable endeavours to draw your attention to the amended policy. The most recent version of this Policy will apply.
How to get in touch with us
Your privacy is important to us, if you have a general privacy enquiry or complaint about a privacy breach then please contact our Privacy Officer here.